Defining Accountability

Webster’s Dictionary defines “accountability” as the “the quality or state of being accountable; an obligation or willingness to accept responsibility for one’s actions.”   We all strive to be accountable either to ourselves or someone else.  Accountability means preventing something from going wrong or not happening.   Its much easier to be accountable to someone else, our customers are a great example.  When we make a commitment we have to fulfill that promise because first and foremost accountability is about being reliable.   Ask yourself, “Can people count on me to do what I say I’ll do, as I said I would do it?”   For your customers this is a fundamental building block for trust and creating a relationship.

Accountability is about high performance and not operating out of fear or stress.  It’s about the willingness to hold yourself to a standard that improves your performance, your organizations performance and a willingness to be held accountable by others.   Reflect on your business and personal commitments, how are you tracking towards completion, if you need help reach out to a collegue that can help get you there.  Be specific about what areas you struggle with and get assistance.  Determine what is keeping you from delivering on the comitments and promises and work towards building the acountability for you and your customers.

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